CARRIAGE TERMS

1. General Shipping Overview
  At feasttonecloth, we facilitate the international distribution of our textile products to customers across the European Union and the United States. All orders are managed with professional oversight to ensure a reliable transit experience from our facility to your designated delivery address.

1. Dispatch and Warehouse Location
  All orders are processed and dispatched directly from our corporate facility in Germany:
  Dr. Asum Rundtische Beteiligungs und Verwaltungs GmbH
  Königlicher Wald 5, 33142, Büren
  By centralising our fulfilment at this location, we maintain direct control over the preparation and quality assessment of every item before it enters the postal network.

1. Logistics Partners and Transit Times
  We collaborate with established priority courier services to provide efficient international transit. Our primary logistics partners include DHL, FedEx, and UPS.
  Estimated Delivery Window: Standard transit to the European Union and the United States typically requires 3 to 9 days.
  Processing Period: Orders are generally prepared for dispatch within a standard administrative timeframe following payment confirmation.

1. Delivery Enquiries and Resolution Protocol
  While we aim for timely arrival, international transit may occasionally be influenced by external variables such as regional customs processing.
  If a shipment has not arrived within the standard 9-day window, we request that you contact our support team at tablecloth@feasttonecloth.com. Upon notification, we will initiate a formal investigation with the respective carrier to locate the parcel. Following the conclusion of this enquiry, we will facilitate an appropriate resolution, which may include a full refund or a replacement dispatch, depending on the factual circumstances of the delay.

1. Transfer of Risk
  In accordance with European consumer protection laws, the risk of loss or damage remains with the company until the physical possession of the goods is transferred to the consumer. Our chosen priority services are selected to maintain the integrity of the goods during this period.