Fast Shipping to Europe and the US | Shipped from Germany

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FAQ

     

      1. Payments and Security
        Which payment methods are accepted on your website?
        We offer a range of internationally recognised payment options to facilitate a smooth and professional transaction process. Currently, we accept:
        Credit and Debit Cards: Visa, Mastercard, and American Express.
        Digital Wallets: Apple Pay and Google Pay.
        Electronic Wallets: Various regional electronic wallet services as supported at the point of checkout.
        How is my transaction information managed?
        All transactions are processed via encrypted financial infrastructure. Dr. Asum Rundtische Beteiligungs und Verwaltungs GmbH does not store your full card details. Payments are handled by our regulated service providers to maintain a reliable and compliant retail environment.

      1. Shipping and Logistics
        Where are your items dispatched from?
        All orders are fulfilled and dispatched from our primary facility in Germany, located at:
        Königlicher Wald 5, 33142, Büren. This allows our internal team to maintain direct oversight of the preparation and packaging of every order.
        What are the estimated transit times for Europe and the United States?
        We cooperate with established priority courier services, including DHL, FedEx, and UPS. For international orders destined for the United States and Europe, the estimated transit duration is typically 3 to 9 days.
        How can I monitor the progress of my delivery?
        Transparency is fundamental to our service. We provide automated email updates to the address used during checkout at several key stages:
        Upon the initial dispatch of your order from our facility.
        When the parcel reaches major regional transit hubs.
        When the item is out for final local delivery.
        Each notification includes relevant tracking information for your convenience.
        What occurs if my delivery is delayed beyond the standard window?
        If a shipment exceeds the standard transit timeframe, please notify our support team. We will initiate a formal enquiry with the carrier to locate the parcel. Following the conclusion of this investigation, we will provide a resolution, which may include a full refund or a replacement dispatch, depending on the specific findings.

      1. Returns and Refunds
        What is the return policy for customers?
        In accordance with the European Union’s Right of Withdrawal and international consumer standards, customers have the right to withdraw from their purchase within 14 days of physical receipt of the goods, without providing a specific reason.
        What should I do if my item arrives damaged or with a defect?
        We take great care in the preparation of our textile goods. However, should an item arrive with a material defect or damage, please contact us via email. You will be asked to provide photographic evidence of the issue. Once the evidence is verified by our team, we will process a refund or a replacement. In such cases, there is no requirement to physically return the damaged item.

      1. Corporate Information
        Company: Dr. Asum Rundtische Beteiligungs und Verwaltungs GmbH
        Brand Name: feasttonecloth
        Address: Königlicher Wald 5, 33142, Büren
        Phone: +49 2951 939890
        Email: tablecloth@feasttonecloth.com
        HRB: Amtsgericht Paderborn HRB 7408

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